Support & Help
Last updated: 22 August 2026
Need a hand with Naija360? We're here to help. This page covers the quickest ways to get support and answers to the most common questions.
Contact us
- General support: support@naija360.ng
- Privacy & data requests: privacy@naija360.ng
Please include the email or mobile number registered to your account so we can find it faster. We aim to reply within 2 business days.
Common questions
How do I raise an SOS?
Open the app and tap the large SOS button on the Home tab, then choose the type of emergency. Your live location is shared with responders and your safety network so help can reach you.
Who gets alerted when I raise an SOS?
Your trusted contacts, your family and neighbour circles, and nearby community responders — see and manage each group under Community → My safety network.
How do I add trusted contacts or circles?
Go to Community to create family/neighbour circles and invite people, or Profile → Trusted contacts to add the people who should be alerted first.
How is my location used and shared?
Your precise location is shared only during an active SOS, or with the circles you choose under Profile → Privacy & location sharing. Neighbour sharing can be set to approximate. We never sell your data. See our Privacy Policy.
How do I verify my email or phone?
Open Profile → View full profile and tap Verify next to your email or mobile number. We'll send a one-time code to confirm it.
I didn't receive my one-time code (OTP).
Check your signal and that the number is entered in full international format (for example +2348031234567). Wait for the resend timer, then tap Resend. If it still doesn't arrive, contact support@naija360.ng.
How do I delete my account and data?
In the app: Profile → View full profile → Delete account. Or use our Account & Data Deletion page — including if you no longer have the app installed.
More
Privacy Policy · Terms & Conditions · Account & Data Deletion